We’d love to hear from you! If you have any questions or concerns about our products, shipping, or policies, please do not hesitate to reach out to us. You can contact us at [email protected], and we will do our best to respond to your inquiry as soon as possible.

In addition, you can follow us on Instagram at @yokaijewelz to stay up-to-date with our latest designs, sales, and promotions. We love connecting with our customers and sharing our passion for unique and stylish jewelry. So whether you have a question about a specific product, or simply want to say hello, we welcome your message and look forward to hearing from you.

We collect personal information about you through various Channels as described below. The types of personal information we collect include:

• contact information (such as name, postal address, email address, and mobile or other telephone number);
• username and password;
• payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
• customer service information (such as customer service inquiries, comments, and repair history);
• photographs, comments and other content you provide;
• information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
• purchase and transaction information;
• contact information you provide about friends or other people you would like us to contact;
• location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
• clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies; 
• information we may obtain from our third-party service providers; and
• other personal information we obtain through our Channels.

We want to make sure our customers are satisfied with their purchase, so we offer a return policy for our jewelry products. Here’s our return policy:

• Returns or credit exchanges are accepted within 90 days of purchase.
• The product must be in perfect condition, including the original packaging, tags, and any accessories.
• If the product is not in perfect condition, we have the right to deny the refund or exchange.
• Refunds will be issued to the original form of payment.
• To initiate a return or exchange, please contact our customer service team for instructions on how to proceed.

We want to ensure that our customers are satisfied with their purchase, and we believe that our return policy reflects our commitment to providing high-quality products and exceptional customer service. If you have any questions or concerns about our return policy, please don’t hesitate to contact us.

We charge sales tax on our products based on the location of our customers. This means that the tax rate applied to an item will depend on the specific location where the customer is located, rather than the location of our business. This is known as “destination-based sales tax.” Whether you are a customer in Canada, the United States, Europe, or any other location, we will apply the appropriate tax rate for your location. We believe in being transparent about our sales tax policies, and we strive to ensure that our customers are charged the correct amount of tax based on their location. If you have any questions about our tax policies or would like more information about the tax rate for your location, please do not hesitate to contact us.