Shipping policy

Order Processing

  • Orders are processed within 1–5 business days (excluding weekends and holidays).

  • Custom, made-to-order, or engraved pieces may require additional processing time. Any extended timelines will be communicated at checkout or via email.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Canada: 2–7 business days

  • United States: 4–10 business days

  • International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Carriers

We ship using trusted carriers such as:

  • Canada Post

  • UPS

  • FedEx

  • DHL

Carrier selection depends on destination and service availability.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are not included in the product price or shipping cost and are the responsibility of the customer.

  • Yokai Jeweler is not responsible for delays caused by customs.

Tracking & Delivery Responsibility

  • Tracking information will be provided once your order ships.

  • Once a package is marked as delivered, responsibility transfers to the customer.

  • Please ensure your shipping address is accurate and secure. We are not responsible for lost or stolen packages after delivery.

Incorrect Address or Failed Delivery

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.

  • Please double-check your shipping details before completing your purchase.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery at yokaijeweler@gmail.com

  • Include your order number and clear photos if applicable
    We’ll work with the carrier to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping, feel free to reach out:
📧 yokaijeweler@gmail.com

Thank you for trusting Yokai Jeweler — where craftsmanship, meaning, and precision travel together.